Company Policy
itRNity Infotech Pvt. Ltd. - Company Policy
2. IT Services Standards
• SLA-driven project delivery
• Quality assurance at every development stage
• Secure development practices
• Regular client communication and reporting
• Version control and documentation standards
2. Professional Training Standards
• Industry-certified training programs in Cloud, DevOps, and Data Science
• Hands-on lab environment with latest IT infrastructure
• Real-world project experience on client projects
• Maximum 10 participants per technical batch
• Continuous assessment through practical assignments
3. Trainer Requirements
• Minimum 7 years IT industry experience
• Current technology certifications
• Quarterly skill upgrades
• Client project experience
• Documentation and reporting compliance
4. Client/Trainee Policies
• Documented project/training requirements
• Confidentiality agreements
• Code of conduct compliance
• Progress tracking and reporting
• Resource utilization guidelines
5. Payment Structure
Training Services
• Advance payment for certification courses
• Milestone-based payments for long-term programs
• Corporate training custom payment terms
• GST as applicable
• Published rate card validity
IT Services
• Project milestone-based payments
• Monthly retainer options
• Service tax and GST as applicable
• International payment terms
• Change request billing policy
6. Infrastructure
• Enterprise-grade development environment
• Cloud infrastructure access
• Licensed software and tools
• Dedicated project/training servers
• High-speed internet connectivity
7. Delivery Assurance
Training
• Placement assistance for certified candidates
• Project portfolio development
• Industry connection programs
• Certification exam support
• Alumni networking
IT Services
• Project milestone tracking
• Quality metrics reporting
• Source code management
• Documentation standards
• Support SLA compliance
8. Payment Processing & Security
Transaction Security
• PCI DSS compliant payment processing
• 256-bit SSL encryption for all transactions
• Two-factor authentication for high-value transactions
• Secure card tokenization
• Anti-fraud monitoring systems
Payment Methods
• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Net Banking (50+ Indian banks)
• UPI (All major providers)
• Digital Wallets (PayTM, PhonePe, etc.)
• EMI options (3-12 months)
Transaction Policies
• Real-time payment confirmation
• Automatic invoice generation
• Digital receipt within 24 hours
• Transaction failure handling
• Chargeback resolution process
9. Data Protection & Privacy
Regulatory Compliance
• Information Technology Act, 2000
• Payment and Settlement Systems Act, 2007
• RBI payment processing guidelines
• GDPR compliance for international clients
Data Security
• End-to-end encryption of personal data
• Secure storage of payment information
• Regular penetration testing
• 24/7 security monitoring
• Automated backup systems
Privacy Protection
• No sharing of personal information with third parties
• Clear consent mechanisms
• Data retention policies
• Right to data access and deletion
• Privacy impact assessments
10. Cancellation, Refund & Billing
Payment Cancellations
• Immediate transaction reversal for failed payments
• Auto-refund for duplicate transactions
• Clear communication of cancellation status
• Refund processing timeline: 5-7 working days
• Bank charges handling policy
Refund Processing
• Original payment method refund
• Full refund for service non-delivery
• Partial refund as per cancellation policy
• Clear refund tracking system
• GST adjustment in refunds
Billing Transparency
• Itemized billing
• Clear display of applicable taxes
• Advance notification of recurring charges
• Transparent fee structure
• Currency conversion rates display
11. Dispute Resolution
• Technical arbitration process
• 24-hour initial response
• Escalation matrix
• Resolution timeframes
• Jurisdiction: Nagpur, Maharashtra
12. Terms of Service
Service Scope
• Defined deliverables
• Technology stack specifications
• Resource allocation terms
• Timeline commitments
• Change management process
Intellectual Property
• Code ownership terms
• Training material rights
• Project documentation IP
• Non-disclosure terms
• License agreements
Resource Usage
• Infrastructure access policies
• Development environment rules
• Cloud resource quotas
• Tool usage guidelines
• Security protocols
Service Modifications
• Change request process
• Version control policies
• Documentation requirements
• Communication protocols
• Escalation procedures
13. Payment Terms & Conditions
Transaction Agreement
• Authorization for automatic payment processing
• Consent for data sharing with payment partners
• Agreement to payment gateway terms
• International transaction terms
• Currency conversion acceptance
Service Provider Rights
• Right to modify payment methods
• Authorization verification
• Transaction limitation rights
• Refusal of high-risk transactions
• Service suspension for payment defaults
Customer Obligations
• Accurate payment information
• Authorization verification
• Prohibited transaction types
• Chargeback responsibilities
• Payment dispute procedures
14. Legal & Compliance
Governing Law
• Compliance with RBI guidelines
• Payment gateway regulations
• Consumer protection laws
• IT Act compliance
• International transaction laws
Liability
• Transaction security responsibilities
• Data protection obligations
• Service delivery guarantees
• Force majeure conditions
• Limitation of liability
Amendments
• Right to modify terms
• Notice period for changes
• Continuation implies acceptance
• Effect on existing transactions
• Communication of changes
This policy is governed by Indian law and subject to the jurisdiction of Nagpur, Maharashtra. Last updated: January 2025.
For any queries regarding payments or refunds, contact:
• Email: info@itrnity.com
• Phone: +91 9209431162